如今可是个商业发达的时代,但凡与国外公司有业务联系,就会有国际电话打到办公室里。那么,怎样得体优雅的转接电话、帮助树立公司的良好形象呢?给大家来几段对话实例,多加模仿和练习,功夫自然就有了。
O=Operator, C=Chinese
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O: Is this the Silver Star Trading Company? 一起呵.英语站
C: Yes, it is.
O: This is the overseas telephone operator in the United States. We have a call for Mr. John Wang in the International Finance Department from a Mr. Robert of ABC Company in New York. 一起呵.英语.站
C: From whom? 一起呵@英语站
O: From a Mr. Robert of ABC Company in New York.
C: Thank you. Just hold the line, please.
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Several seconds later... 一起_呵_英语站
C: Hello. I'm sorry but Mr. Wang is in a conference right now. Www~17he~com
O: Oh, is that right? When will he be free? 一.起.呵.英语站
C: Well, he'll be free around four o'clock. 一起呵.英语站
O: I see. Just a minute, please.
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Several seconds later...
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O: Hello. How about Mr. Peter Chen, then?
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C: Yes, he's here. One moment, please.
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Several seconds later... 一起.呵英语站
Peter Chen: Hello. This is Peter Chen speaking.
O: Oh, Mr. Chen? Will you hold the line, please? 17he^com
Several seconds later... Www~17he~com
O: Thank you for waiting. Mr. Robert is on the line. Go ahead, please. 一起.呵英语站
Peter Chen: Thank you.
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