书写抱怨、索赔信函时，不妨开门见山提出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
For Inconformity（由于货物不符而抱怨）
Dear Sirs,
On March 12, we ordered 1,200 shirts size 42. But unfortunately, we received completely different articles-children clothes today. We can only presume that a mistake was made and the children clothes were for another order.
As I have several customers waiting, please arrange for the replacements at once.
Faithfully yours,
亲爱的先生们：
三月十二日我方订购了一千二百件四十二号男式衬衣。但不幸的是，今天我们收到了完全不同的货物――儿童服装。我们想贵方一定搞错了，儿童服装是另一份订单。由于有几位客户在等货，故请贵方立即安排更换货物。
http://english.xuezhishi.net/groundwork/read/2007-09-28/24920.html
